Required Skills :
team management,collection,customer experience
Job Experience :
6 - 12 years
This role is primarily responsible for collections and recovery of overdue payments from customers in identified stressed accounts (critical NPA) to maximize overall profitability
Minimum relevant experience in SME/consumer collections (Home Loans/Loan against property/credit cards) in Banks/NBFCs for 5+ years
Handled in-house and outsourced collection setup including agency management
Handling and managing teams
-Ensure collection and recovery in identified stressed accounts with focus on critical NPA cases
-Continuously monitor collection / recovery status and take corrective actions to ensure closure of critical NPA cases in the assigned zone
-Ensure collection and recovery for identified accounts and periodically monitor the processes to enhance efficiency in collections
-Execute plans as per the MIS reports on number of cases, current portfolio size, security deposition etc. of critical NPA cases and strategize collections and recovery based on forward flow, backward flow, resolution, bucketing etc.
-Regular follow up with customers for settlement and collection payment
Undertake necessary actions in co-ordination with the legal department for cases that need to be restructured, repossession of asset and for the booked-loss cases that can be recovered through legal intervention
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